Stakeholder Perception Surveys

Gaining insight to inform strategy

At OIM we believe you manage what you measure.

By asking the right stakeholders the right questions, our surveys create new insights that guide you to make informed decisions and shape your strategies and tactics.

OIM offers a range of customised surveys that measure key business perception indicators.



  • Culture surveys
  • Employee satisfaction surveys
  • Leadership surveys
  • Communication effectiveness surveys
  • Customer perception surveys
  • Supplier perception surveys

These surveys are used to measure the way internal and external stakeholders perceive your organisational practices in areas such as leadership, teamwork, reward and recognition, communication, engagement, policies and procedures, organisational vision and goals, structure and roles. The results can inform future interventions or evaluate the success of past interventions.

Action-plan development

OIM offers action-plan development and implementation support to ensure the survey results are used for continuous improvement.


  • What sets OIM’s offering apart from its competitors is that clients own their survey data. Our web-based surveys offer various client-based data-management options, making them extremely cost effective and giving clients ready access to the analysis of results.
  • OIM not only has the expertise to manage surveys on your behalf, we also have the knowledge and experience to recommend the required action and assist you with implementation, thanks to the specialists in our key business areas: organisational performance improvement, operational optimisation and people management.
  • Various service options are available, from clients being responsible for data collection and OIM for the data analysis and reporting, to outsourcing the entire process to us to develop and validate the survey, administer data collection and do the analysis, reporting and interpretation.
  • Our perception surveys enable organisations to monitor progress from various angles against set organisational systems, parameters and individual behaviours.
  • When working with new clients we recommend a baseline study to provide an objective benchmark for gap analyses, customised questionnaires and action plans in key performance areas.

Contact us on +27 21 913 8814, download the stakeholder perception surveys fact sheet.
Or read more on OIM’s other business consulting services for further information.